Privacy matters. Clarity matters too.

1. Information We May Collect

When you contact Take My Junk Dubai or request a service, you may choose to provide information that helps us understand and manage your enquiry.

• Name and contact details such as phone number or email address.
• Dubai pickup location, community, building or villa details.
• Information about the items you want removed.
• Photos of furniture, appliances or other suitable unwanted items.
• Property access details such as floor level, lift availability, stairs or parking access.
• Preferred date, time or other booking information you provide.
• Messages or enquiries sent through WhatsApp, phone, email or website forms.

2. How We May Use Your Information

We may use the information you provide for legitimate service and website purposes, including:

• Responding to questions and service enquiries.
• Understanding the type, size and quantity of items for removal.
• Preparing or discussing a service quote.
• Arranging, confirming or updating a pickup booking.
• Contacting you about access, location or service requirements.
• Maintaining basic records related to enquiries and completed services.
• Improving website usability, content and customer communication.

3. WhatsApp, Phone and Email Communications

Our website includes direct contact options such as WhatsApp, telephone and email. If you use one of these channels, your communication may be handled through the relevant third-party service or telecom provider.

Information you send through WhatsApp may include messages, photos, location details and contact information. The handling of information by WhatsApp or another communication provider is also subject to that provider’s own privacy terms.

4. Cookies and Website Usage Data

Our website may use cookies, analytics tools or similar technologies to support basic site functionality, understand general visitor activity, remember preferences or improve the website experience.

The exact cookies or analytics technologies used may change as the website is updated. Where appropriate, you can manage browser cookies through your browser settings or any cookie controls made available on the website.

5. When Information May Be Shared

We do not need to sell personal information to provide our junk-removal services. Information may, however, be shared where reasonably necessary to operate the website or provide the requested service.

• With team members or service personnel involved in reviewing or completing your pickup.
• With website hosting, communication, security or technical service providers where needed for operation.
• Where disclosure is required by applicable law, legal process or a valid request from an authorised authority.
• Where necessary to protect the safety, rights or property of our business, customers or others.

6. Data Retention

We may keep enquiry, booking and communication information for as long as it is reasonably needed for service administration, record keeping, dispute handling, security, business operations or applicable legal requirements.

Retention periods may vary depending on the type of information and why it was collected.

7. Information Security

We aim to use reasonable organisational and technical measures to protect information under our control. However, no website, messaging platform, email system or internet transmission can be guaranteed to be completely secure.

Please avoid sending highly sensitive information that is not necessary for your junk-removal enquiry or booking.

8. Your Privacy Requests

Depending on the circumstances and applicable requirements, you may contact us to ask about personal information you previously provided, request a correction, or ask us to review whether information should be deleted or no longer used for a particular purpose.

We may need to verify the request before taking action, and some information may need to be retained where there is a valid legal, security, contractual or record-keeping reason.

9. External Websites and Third-Party Services

Our website may contain links to third-party websites or services, including WhatsApp or other external platforms. We are not responsible for the privacy practices, security or content of websites and services that we do not control.

We recommend reviewing the privacy information provided by any third-party service you choose to use.

10. Children’s Privacy

Our services are intended for customers arranging property and item-removal services. We do not intentionally design our service to collect personal information from children.

If you believe a child has provided personal information to us inappropriately, please contact us so the situation can be reviewed.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, contact methods, technology or legal obligations change. The latest version should be identified by the “Last updated” date shown near the top of this page.

12. Contact Us About Privacy

If you have a question about this Privacy Policy or a privacy-related request concerning information you provided to Take My Junk Dubai, contact us using the details below.

• Phone: +971 58 268 8954
• Email: info@takemyjunkdubai.net
• Location: Dubai, UAE
• Website: takemyjunkdubai.net